Terms of service
Terms & Conditions
Welcome to Marond Jewelry Store
Please read these Terms & Conditions carefully before completing your purchase. These Terms & Conditions govern all purchases made through the Marond Jewelry Store website. By placing an order, you acknowledge that you have read, understood, and agreed to the terms below.
1. Payment Confirmation
● Orders will only be processed after full payment has been successfully received and confirmed.● Products are not reserved until payment has been confirmed.
● Orders with incomplete or unsuccessful payments will not be processed.
2. Order Processing & Delivery Timeline
● Orders are processed and dispatched within a maximum of five (5) working days after payment has been confirmed.● Working days exclude weekends and public holidays.
● Delivery timelines may vary depending on the operations, schedules, and service coverage of the logistics provider selected by the customer.
3. Selection of Logistics Provider
● Customers are responsible for selecting their preferred delivery service from the logistics options available during checkout.● Once an order has been dispatched, the selected logistics provider becomes responsible for transporting and delivering the package.
● If you experience delivery delays, failed delivery attempts, or other delivery-related issues after dispatch, please contact the logistics provider directly. Marond Jewelry Store will provide reasonable assistance where possible but cannot guarantee the actions, timelines, or decisions of third-party logistics providers.
4. Delivery Weight Policy
● Delivery fees displayed at checkout are based on standard weight limits.● If the total weight of an order exceeds 2 kilograms, additional delivery charges may apply.
● Where applicable, we will contact you before dispatch to request payment of the additional delivery fee.
● Orders requiring additional delivery payment will remain on hold until the outstanding balance has been settled.
5. Customer Delivery Information
Customers are responsible for providing accurate delivery information, including:● Full delivery address;
● Recipient’s full name;
● Active phone number; and
● Any other information required for successful delivery. Marond Jewelry Store will not be responsible for delivery delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer. Any additional logistics charges arising from incorrect delivery information shall be borne by the customer.
6. Inspection Upon Delivery
Upon receiving your order, you are encouraged to inspect your package immediately. Please ensure that:● All items are present;
● The correct products have been received; and
● The items are in good condition.
Any missing, damaged, or incorrect items should be reported to us within 24 hours of delivery, together with clear photos or videos where applicable. Failure to inspect your order promptly or report any issues within the stated timeframe may affect our ability to investigate and resolve your claim.
7. Product Availability (Out-of-Stock Items)
While we make every effort to keep our website inventory up to date, certain products may occasionally become unavailable after an order has been placed.If any item in your order is out of stock, we will contact you promptly to discuss one of the following options:● Waiting for the item to be restocked;
● Selecting a similar replacement product; or
● Receiving a refund for the unavailable item.
8. Returns, Exchanges & Refunds
Due to the nature of our wholesale business, all sales are generally considered final.
However, we will gladly review requests involving:
● Incorrect items supplied by Marond Jewelry Store;
● Products that were damaged before delivery to the customer; or
● Missing items in your order.
To enable us to investigate, any such issues must be reported within 24 hours of delivery, together with clear photos or videos where applicable.
Returns, exchanges, or refunds will not be accepted for:
● Change of mind;
● Incorrect product selection by the customer;
● Minor variations in colour, size, or appearance caused by photography, lighting, screen display, or manufacturing batches; or
● Items that have been used, altered, or damaged after delivery.
9. Product Images
We make every effort to display our products as accurately as possible.
However, slight variations in colour, size, finish, or appearance may occur due to photography, lighting, screen settings, or manufacturing batches. Such minor variations are normal and do not constitute a product defect.
10. Pricing Accuracy
While we strive to ensure that all product descriptions and prices displayed on our website are accurate, errors may occasionally occur.
If a pricing or product information error is discovered after an order has been placed, Marond Jewelry Store reserves the right to cancel the affected order. Where payment has already been made, a full refund will be issued for the affected item(s).
11. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests can only be accommodated before order processing begins. Once an order has been processed or dispatched, it cannot be cancelled.
12. Force Majeure
Marond Jewelry Store shall not be held responsible for delays or failure to fulfil its obligations where such delays arise from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
● Severe weather conditions;
● Flooding or natural disasters;
● Government regulations or restrictions;
● Civil unrest or industrial strikes;
● Transportation disruptions;
● Power outages; or
● Any other unforeseen events affecting business operations or logistics services.
Where possible, customers will be informed of any significant delays.
13. Acceptance of These Terms
By placing an order through our website, you confirm that you:
● Have read and understood these Terms & Conditions;
● Accept our order processing and delivery timelines;
● Understand the responsibilities of your selected logistics provider after dispatch;
● Accept the Delivery Weight Policy;
● Agree to provide accurate delivery information; and
● Agree to inspect your order promptly upon delivery.
Submitting an order constitutes your full acceptance of these Terms & Conditions.
14. Changes to These Terms
Marond Jewelry Store reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
Contact Us
We are committed to providing quality products, transparent service, and a smooth shopping experience.
If you have any questions before placing your order, please contact us through the WhatsApp chat icon available on our website. We will be happy to assist you.